Improving the Candidate Experience

We’ve all been there as job seekers. On the hunt for your first, or next, “dream” job, and hoping for a positive interviewing experience. If you’re on the other side of the table as an employer, it is mission critical to understand the experience you present makes all the difference to your next great hire.

This candidate experience—a term used to describe how candidates feel about your company as they progress through your hiring process—can be positive or negative, depending on how they perceive your company’s treatment of candidates. A bad experience can lead them to lose respect for your company. For example, a bad experience at a restaurant might prompt you to avoid a return visit and perhaps even warn others with tales of your experience. The same thing happens when a candidate has a negative experience with your company. A positive experience however, can encourage candidates to become enthusiastic ambassadors for your brand—even if they don’t ultimately land the job.

Your company’s ability to successfully attract and recruit top talent depends on how well you manage the hiring process. The process is certainly complicated, but try not to lose sight of opportunities to delight your candidates in these areas:

  • The Application: Is you application intuitive? Mobile friendly? Simple and straightforward? Is your application simply an algorithm for keywords, or are you building a process that allows for a candidate’s personality to shine through? Perhaps take a few minutes and apply for a position in your company to see how long the process takes, if all directions make sense, if the look and feel of the application is fresh and current, and if you are able to submit with an initial sense of what your company is all about.
  • Interviewing: Many companies have an involved interview process, with initial and second or third interviews. Take a look at your process. Are your candidates meeting with team panels? One-on-one interviews? Are they waiting to be seen, or is your process a well-oiled tour for candidates so they spend more time with your teams and less time in your lobby. For candidates, the most important thing to do is follow up after the interview to reiterate interest in the position. Likewise, communication along the way is an important step for employers looking to make the most of the candidate experience.
  • Assessment: If you’re assigning standardized tests to assess your candidate’s personality type, talent for the job, cognition, and/or emotional intelligence, are you doing so with full explanation and guidance? Once again, take the tests yourself to see what the process is like. Are these tests available online and are they mobile friendly?
  • Pre-Employment Screening: These days, it’s widely accepted that there will be some manner of background check prior to employment. Have you partnered with a background screening vendor—like A-Check Global—that helps make the process easy, intuitive, and a positive reflection of your company’s commitment to quality hiring?
  • Hiring: We like to refer to it as “Speed to Seat”—the length of time it typically takes for you to fill a position. It can vary of course based on the position, but are you doing all you can to setup interviews, present job offers, and welcome new employees efficiently to your team?

Providing meaningful touch points for every candidate doesn’t have to be difficult and in many cases, just a few adjustments can radically improve the candidate experience. It never hurts to review your hiring process. And if you know where the biggest pain points lie, making improvements in those areas can really make your candidates feel like they made the right decision to apply.

How Recruiters add Value in the Age of Online Job-boards

 

Recruiter 2

We read a great article recently regarding the continuing rise of the online job search, and the value proposition of recruiting professionals in this digital age. Turns out, recruiters have adapted and refined their focus on offering services that continue to make them extremely valuable to organizations—maybe more so than ever before. You can read the article here, but we wanted to quickly summarize for you as well.

Recruiters provide coaching throughout the hiring process

There’s nothing like personal service—at A-Check, we know full well how important client support is to strengthening a business partnership. Recruiters can work directly with organizations to not only develop hiring strategies, but also provide guidance along the way for each and every hire.

Recruiters may be a better alternative to “Post and Pray”

If you are hiring through an online source, chances are you sift through a ton of candidates who are simply blasting their resumes to every keyword hit possible. While this may be a successful tactic, you may have certain positions that might benefit from the efficiency of professional assistance.

Recruiters can improve the candidate experience

It’s a little like brand management—someone in your corner to help you position your organization and the value of your opening. Again, it’s the personal touch that may just make the difference for the right candidate. Plus, recruiters can help you evaluate your employment strategy to ensure you’ve got your best foot forward.

Regardless of how you recruit for your organization, it’s great to know you have options, both digital and personal.

IMPORTANT UPDATE: 2019 New York Budget Includes OCA Fee Increase

UPDATE:
We want to make you aware that the Office of Court Administration (OCA) search fee increase from $65 to $95—described in the article below—has been approved and becomes effective on 4/13/2019.

Monday, April 1, 2019: The New York Legislature passed the 2019-2020 State Budget. Included in this budget is a fee increase for Office of Court Administration (OCA) searches from $65 to $95 (NY A2005, Page 32, Section DD, Lines 31-45)—effective upon budget signature by Governor Cuomo as early as Friday. This fee increase is proposed to further support the New York indigent defense fund and other OCA programs in the state.

We are aware that this fee increase was approved, and will notify you once we have confirmation the new fee has been implemented. This fee is applicable to all New York County searches as the use of the state’s system is required by the majority of the counties within the state.

Another authorized change in this budget states that undisposed cases—cases considered “pending” where proceedings are included in court records but without disposition yet—will no longer be accessible in a criminal records search. However, the NY OCA will have a year from the date the Governor signs the bill to fully clarify and implement this change.

Please let us know if you have any questions. We will continue to follow these developments and will notify you as more information becomes available.

A-Check Global Integration with SAP® SuccessFactors® Now Live on SAP® App Center

Integration offers greater background screening process automation and efficiency to customers

Riverside, CA, March 27, 2019 – A-Check Global today announced that its A-Check Global Background Screening Integration with SAP® SuccessFactors® is now available on the SAP® App Center, the digital marketplace for SAP partner offerings. The solution offers greater convenience and an enhanced online experience for both customers and their employment applicants.

“In today’s world of evolving talent acquisition resources, we are thrilled to join the SAP family, and we welcome this opportunity to further position our comprehensive screening solutions to employers and candidates,” said Donald Shimizu, Executive Vice President at A-Check Global. “A-Check Global shares SAP’s commitment to innovation and service, and we look forward to meeting the business needs of our mutual customers for years to come.”

A-Check Global Background Screening Integration with SAP SuccessFactors streamlines the recruiter’s hiring process from start to finish by offering a convenient, secure online transfer of employment applicant background information and reporting between A-Check Global’s background screening integration and the SuccessFactors platform. The SAP App Center provides customers with real-time access to more than 1,700 innovative partner solutions that complement and extend their SAP solutions, enabling digital transformation of their business. SAP App Center customers can buy solutions directly from partners and centrally manage purchases, billing and vendor communications.

A-Check Global is a partner in the SAP® PartnerEdge® program. As such, it is empowered to build, market and sell software applications on top of market-leading technology platforms from SAP. The SAP PartnerEdge program provides the enablement tools, benefits and support to facilitate building high-quality, disruptive applications focused on specific business needs – quickly and cost-effectively. The program provides access to all relevant SAP technologies in one simple framework under a single, global contract.

About A-Check Global:

A-Check Global is the nation’s most successful woman-minority owned employment screening company, providing superior customer care and support, customized background screening solutions, and advanced, online interface technology to meet the unique requirements of employers and employment candidates worldwide. A-Check is an authorized E-Verify Third Party Agent, and holds ISO 9001:2015 Certification. The company’s global headquarters is in Riverside, California. For more information, visit http://www.acheckglobal.com or phone toll free, 877-345-2021.

SAP and SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. See http://www.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices.

All other product and service names mentioned are the trademarks of their respective companies

E-Verify: Form I-9’s Companion

Thurs, April 18, 2019   |   10:00 am PST

Following his rousing presentation of ‘Form I-9: Be Alert, Audits Can Hurt’, A-Check Global’s free HR Webinar series once again presents Dave Basham, Outreach Analyst—this time delivering important information on E-Verify.

E-Verify takes Form I-9 one step further. While E-Verify is voluntary for most employers, more than 20 states (as well as a host of federal contractors) either require or encourage its use. Topics discussed during this webinar include:

  • Recent enhancements
  • How early can a case be created in E-Verify
  • The tentative non-confirmation process
  • Examples of common mistakes
  • Checking your ‘own’ work eligibility (myEVerify)
  • How completing Form I-9 is different once you enroll in E-Verify
  • And, additional tips to keep you “in the know”

To view this informative webinar, simply follow the link below:

Presenter:

Dave Basham

Dave Basham / Outreach Analyst / U.S. Citizenship and Immigration Services

Dave joined U.S. Citizenship and Immigration Services in 2008 following his retirement from the U.S. Army. He has conducted close to 600 Form I-9 and E-Verify presentations to nationwide audiences. Dave conducts ongoing sessions for many associations that include; Society of HR Management, American Payroll, and National Notary. In 2016, the American Payroll Association presented Dave with their annual Government Partner Award in recognition of his service, as a government agent, to the payroll community. Dave’s military assignments were numerous in the Infantry arena. His military service decorations include the Legion of Merit. Dave’s originally from West Virginia but now makes his home in historic Virginia.