As an employer focused on the health of your employees and the continued success of your business, you’ve no doubt made a lot of pretty big adjustments to the way you do things. COVID-19 has presented challenges like we’ve never seen before.
Here at A-Check, we’ve been working via remote workforce to meet your needs without interruption, while at the same time navigating widespread court closures that have limited our access to documents and information.
As you already know, we continue to see impact in areas that have been hit hardest by COVID-19—like California and New Jersey. In NJ for example, some public access terminals have been removed, and court clerks are experiencing overwhelming call volume from field researchers requesting updates.
Courts are also working hard to meet the need
In spite of ongoing uncertainty and pandemic spikes, courts across the country have been doing their best to safely reopen wherever and whenever possible. This is great news for A-Check Global and other consumer reporting agencies trying to assist our customer requests.
During this time, many criminal record checks have been fulfilled through electronic court research, and we’ve provided results with little, if any delay. That said, in-person research has continued to be challenging in some courts. Limitations understandably continue to create longer turnaround times:
- Courts are implementing CDC health guidelines. And while that is great for the safety of employees and visitors, that safety often means reduced capacity—often limited to just a few researchers within the building at a time—and longer turnaround time within courts.
- Some courts have either removed or limited the access to public-facing terminals, limiting researcher access to information.
- Some courts are requiring visitor/researcher appointments during specific times and days, or are limiting the amount of time any researcher can spend using public-facing terminals.
- And, courts who offer personal service are now working with a substantial backlog of information requests that need to be fulfilled before getting to newer requests.
We’re here to help keep your requests moving forward, and will do everything we can to that end. Within our client-facing portal, we include a daily listing of court closures/delays to keep you informed, but are happy to answer any questions you may have about your criminal record requests. Please feel free to reach out to us at firstname.lastname@example.org. Your business means the world to us, and we look forward to meeting your needs.