Results Show High Levels of Client Satisfaction, Provide Actionable Feedback
Responses to A-Check’s bi-annual Client Satisfaction Survey have been tabulated and analyzed. The survey is a crucial tool that helps A-Check monitor levels of performance in relation to client expectations and ISO 9001:2008 defined standards. The survey is sent out twice a year, and takes about five minutes to complete.
- 571 clients responded to the survey.
- 95.6 % provided positive responses to A-Check’s Customer Service performance, rating A-Check’s Customer Service Levels as Good (8.5 %), Very Good (30.2 %) or Excellent (56.9 %).
- 95.6 % provided positive responses for Turnaround Times, with ratings that included Fair (12.6 %), Good (26.1 %), Very Good (33.6 %) and Excellent (23.3 %).
- 92.6 % provided positive responses when asked to rate A-Check’s online system, A-Check Direct 3.0., as far as overall ease of use. Responses included Excellent (30.5 %), Very Good (39.7 %) and Good (22.4 %). 107 provided feedback with suggestions on system enhancements (Thank you!).
Since a survey is not an end in itself, but rather a means to an end, A-Check’s Survey Committee, comprised of A-Check Operations Managers, carefully analyzes survey results and client comments, developing an action plan that effectively addresses client suggestions and concerns.
Thank you for partnering with A-Check. The next survey is scheduled for June 2013. Be sure to let us know how we are doing!